How to Report Unauthorized SIM Registration

Step 1: Identify Unauthorized SIMs

Before reporting, you need to identify which SIMs are unauthorized. Dial *668# from your mobile phone. You will receive an SMS listing all SIMs registered on your CNIC. Review the list and note any numbers you do not recognize.

Take a screenshot or write down the unauthorized numbers and their associated operators. This information will be essential for filing complaints.

Step 2: Contact Your Mobile Operator

Reach out to your mobile network operator immediately. Provide them with:

• Your full name and CNIC number
• The unauthorized mobile numbers found via *668#
• A request to block those numbers from your CNIC

Operator helplines:

• Jazz: 111
• Zong: 310
• Telenor: 345
• Ufone: 333
• SCOM: 0355

Step 3: File a PTA Complaint

The Pakistan Telecommunication Authority (PTA) handles consumer complaints regarding unauthorized SIM registration. You can file a complaint through:

• Online Portal: Visit the PTA complaint management system at complaint.pta.gov.pk
• PTA Helpline: Call 0800-22732 (toll-free) for assistance and guidance.
• Visit PTA Office: You can visit the nearest PTA regional office in person.

Step 4: Report to FIA Cyber Crime Wing

If you suspect the unauthorized SIM registration is part of a larger fraud or criminal activity, file a complaint with the FIA (Federal Investigation Agency) Cyber Crime Wing:

• Online Reporting: Visit nr3c.gov.pk
• Helpline: Call 1991 for cyber crime reporting
• Email: Send details to helpdesk@nr3c.gov.pk

Step 5: Visit NADRA

For comprehensive assistance, visit your nearest NADRA center with your original CNIC. NADRA can help verify your identity and coordinate with PTA and operators to resolve unauthorized SIM registrations.

What Information to Provide

When filing any complaint, have the following ready:

• Your full name and CNIC number
• Your contact number
• List of unauthorized numbers (from *668#)
• Names of operators associated with unauthorized numbers
• Date and time when you discovered the unauthorized registration
• Any supporting evidence (screenshots, SMS records)

After Reporting

After filing your complaint:

• Unauthorized SIMs are typically blocked within 24-48 hours.
• PTA may initiate an investigation to identify the source of the unauthorized registration.
• You should re-check using *668# after a few days to confirm the unauthorized numbers have been removed.
• Keep a record of your complaint reference numbers for future follow-up.

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